It sounds like it is not getting enough light. Repotting once per year after blooms have dropped is a good thing. Use a high quality bark mix for orchids or high quality sphagnum moss. If the flower spike dried out you did exactly the right thing by removing it. So try more light without direct sun and be sure to water only if the mix is dry. No wet feet for most orchids. Good luck
The medial petal, called the labellum or lip (6), which is always modified and enlarged, is actually the upper medial petal; however, as the flower develops, the inferior ovary (7) or the pedicel usually rotates 180°, so that the labellum arrives at the lower part of the flower, thus becoming suitable to form a platform for pollinators. This characteristic, called resupination, occurs primitively in the family and is considered apomorphic, a derived characteristic all Orchidaceae share. The torsion of the ovary is very evident from the longitudinal section shown (below right). Some orchids have secondarily lost this resupination, e.g. Epidendrum secundum.
Check your water. For a long time, serious growers insisted that orchids could only be watered with rainwater. Nowadays, most people just use tap water, and this is fine. However, be aware that treated water may have higher salt content, and some water is high in calcium. If you see deposits forming on your plants, you should seek out a new water source.